DAMAGED PRODUCT RETURNS
Any damage found must be reported to us strictly via email within 3 working days of receiving the goods and before proceeding with assembly and/or installation at the following address: amministrazione@nicolettionline.it

It is recommended to keep the packaging in which the goods are received, as, if the goods were damaged during transport, we will need photographic documentation of the damaged product and its packaging.

IMPORTANT INFORMATION AND INSURANCE
Upon receiving the delivery, in the presence of the driver, you must write “goods accepted subject to inspection” on the transport documents. This way, if there are any damages caused by the transporter that are not immediately visible, a claim can be made with the transport company.
All orders are insured against theft and accidental damage caused by transport during transit from our warehouses to your delivery address. Once the package is delivered and you have signed for its acceptance at the delivery address, the insurance coverage ends. To ensure that your purchases arrive intact and in perfect condition, we require a signature upon delivery.

Damaged products will not be refunded if the delivery was not accepted with reservation.

RIGHT OF WITHDRAWAL
Under Article 52 of Legislative Decree No. 206 of September 6, 2005 (“Consumer Code”), the customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations.

The right of withdrawal can be exercised by the customer within 14 days from the receipt of the purchased goods. The customer must inform Nicoletti S.r.l. of their intention to exercise this right.

Only the consumer-customer, i.e., the individual who purchases the goods for purposes not related to their professional activity and does not indicate a VAT number in the order form, can exercise this right.

Note:

• Customers who purchase with a VAT number cannot exercise the right of withdrawal.
• The right of withdrawal cannot be exercised if the original packaging of all items accompanying the product and anything else present in the original packaging is missing.
• The right of withdrawal cannot be exercised for custom-made or personalized goods.

Withdrawal Procedure
Within 14 days from the delivery date of the goods, the consumer must send a communication by registered mail with return receipt to:
NICOLETTI S.r.l.
Via San Lorenzo Colli 316/a
90146 Palermo

Or by certified email (PEC) to: nicolettisrl@facileimpresa.it

Once Nicoletti S.r.l. receives the registered mail or digital communication regarding the withdrawal from the purchase contract, the company’s Customer Service will contact the consumer by email to accept the request and confirm the possible shipment of the package.
The goods must be carefully packed to avoid damage during shipping. The original packaging must be used, and the product must be complete with everything originally included. We recommend shipping with an insured courier.
The customer is responsible for the shipping costs and the product’s responsibility during shipment. In case of loss, theft, or other issues, Nicoletti S.r.l. reserves the right to charge for any damages incurred.
Within 14 days from Nicoletti S.r.l.’s acceptance of the withdrawal, the customer must send the product via courier.
Upon arrival of the goods, Nicoletti S.r.l. will verify the integrity of the goods and the presence of all products that accompanied the original product.

Our warehouse address is:
Nicoletti S.r.l.
Via San Lorenzo Colli 316
90146 Palermo

The company will refund the purchase price excluding shipping costs. The refund will be made using the same payment method used by the consumer for the initial transaction, unless the consumer has expressly agreed otherwise, and provided that they do not incur any costs as a result of the refund.

The consumer is solely responsible for any reduction in the value of the goods resulting from handling the goods in a manner other than necessary to establish their nature and characteristics.

To determine the nature, characteristics, and functioning of the goods, the consumer should only handle and inspect them in the same way as they would be allowed to do in a store. Consequently, during the withdrawal period, the consumer should handle and inspect the goods with due care.

In case of product damage during transport, Nicoletti S.r.l. will inform the customer of what happened (within five working days from receiving the product at their warehouse) to allow the customer to file a complaint with the carrier and request a refund of the product’s value (if insured by the customer).

RECEIVING A REFUND
Your refund will be credited using the payment method you used.
If your order was shipped to a destination within the EU, taxes will be refunded in full. Outside the EU, customs duties and taxes are non-refundable through our site. However, you can try to recover them by contacting the local customs office directly.
Once the integrity of the goods is confirmed, our company will process the refund within 48 hours of confirming the arrival of the returned package at our warehouse. The refund will be visible in your bank account or PayPal within a few days, depending on the bank’s processing times.